Frequently Asked Coronavirus Questions

Are you open again?
*UPDATE* 1st November 2020
Following Government guidelines we have closed cinemeas in England again temporarily. 
Following Government guidelines we have closed our cinema in Prestatyn, Wales. 
Our cinema and resturant in Thurso, Scotland remain open, with some safety restrictions. 
 
Further announcements will be made on the website, on social media and by email as and when they are available. We truly appreciate your understanding and patience. 
  • Merlin Thurso – Cinema and Restaurant open! Book now!
  • Regal Redruth - Temporarily closed.  Regal's Live Theatre will reopen in 2021.
  • Phoenix Falmouth - Temporarily closed. 
  • Savoy Penzance - Temporarily closed.
  • New Carlton Okehampton - Temporarily closed.
  • Flora Helston – Temporarily closed.
  • Royal St Ives – Temporarily closed.
  • Capitol Bodmin – Temporarily closed.
  • Central Torquay – Temporarily closed.
  • Embassy Ilfracombe – Temporarily closed.
  • Tivoli Tiverton – Temporarily closed.
  • Kings Kingsbridge – Temporarily closed.
  • Wellesley Wellington – Temporarily closed.
  • Studio Coleford – Temporarily closed.
  • Scala Prestatyn - Temporarily closed.
  • Movieplex Cromer – Temporarily closed.
 
Will we have to wear a mask?
As per government guidelines cinema patrons must wear face coverings at all times except when eating or drinking in the auditorium or seated in one of our restaurants. 
 
How are you maintaining social distancing? - see full details here
Each group will be automatically physically distanced by at least 1m from others within the auditorium.  
 
I had tickets for an event that didn’t happen because you were closed. What is happening?
We appreciate there were many people affected by our closure. Since returning to work our Support Office team who handle event booking and customer enquiries have been reaching out to our suppliers and contacts to re-schedule as many events as possible. Most have now been either confirmed as re-scheduled or sadly cancelled – you can see a list here. We will be contacting customers with further information; we are hugely grateful for your patience and understanding while we work through all the bookings with a reduced team. You can contact us here if you require more information. 
 
I had ordered a Gift Card while the Support Office was closed, when can I expect this to arrive?
Thank you to everyone who supported us by buying a gift card during the lockdown, all online orders should now have been processed. If you are still waiting, please contact us here.
 
If you have a question that hasn't been covered here, please contact us for more information here